Despite your best efforts, there’s always the potential for things to break down and go wrong, especially if you are managing a large amount of building stock. Reactive maintenance is important for these occasions and ensures you have the contacts and processes in place that can cope with most emergencies.

At Hightown, we have a lot of experience providing reactive maintenance to large institutions such as universities. While preventative maintenance is a good idea, you should always have space in your operating budget to carry out reactive or emergency maintenance when you need it.

Most issues with old building stock in particular arise out of the need to fix something in an emergency. That could be something as simple as a broken window or a more complex problem such as flood damage to a failure in some part of the building due to its age. Most businesses managing large building stock will have their own teams in place to take care of the day to day running and repairs that are needed. Having access to a team that can carry out all forms of reactive maintenance and can respond to your needs as a matter of urgency is vital.

Hightown are a family run business with offices in the North West and Midlands. We have a 40-year reputation of delivering quality construction and refurbishment projects and support through reactive maintenance services to institutions such as universities and colleges. Over the years we’ve worked across a wide range of sectors and industries from education and public services to aviation, manufacturing and pharmaceuticals.

A core part of our success has been achieved because we have the appropriate project management and quality controls in place. We believe in working closely with our clients, being open and honest when dealing with all stakeholders and delivering a great service that can operate effectively within your budget constraints.

Having urgent access to the right maintenance teams is important. When you need to rebuild a wall or control an area of rising damp, replace outdated wiring or repair damaged roofing, you don’t want to be worried about getting the quotes and haggling over the job that needs to be done urgently. With a reactive maintenance team at the other end of the phone, all you need to do is give them a call and get them on site.

Hightown also have an exemplary health and safety record – that means we ensure any maintenance is undertaken with the safety of staff, customers and other users as a top priority. All our teams have been trained with regards to their health and safety obligations and their knowledge is regularly updated with regards to current legislation.

Not only that, we have sustainability at our heart. This means we use materials sourced from the right suppliers who share our ethos. It also means that we make every effort to dispose of and recycle or repurpose as much of the waste produced in any maintenance job as we can.

If you are looking for a company that can deliver the reactive maintenance your business needs, contact the Hightown Group today.